Privacy Policy

Action Products, Inc.
945 Sweeney Drive
Hagerstown, MD 21740

This web site recognizes your concerns regarding the collection and use of personal information, and we want our visitors to know that this web site has taken important steps to safeguard your privacy and security. This Privacy Statement describes the information that we collect about you, why we collect it, how we use it, the instances when we share it with third-parties and the measures we employ to protect such information and provide you with the safest and most secure shopping environment possible.

While this Privacy Statement applies primarily to our online practices, certain practices including, but not limited to the collection, use, and sharing of information with others, may be applicable and extend to our offline practices. By shopping through our catalogs, or visiting this web site, you agree to accept the practices described in this Privacy Statement. 


Automatic Information:
When you visit this web site, our server attaches a small text file, known as a "cookie" to your computer's hard drive which automatically will collect and store non-personally identifiable information such as the name of the domain and host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the browser software you use and your operating system, the date and time you access our web site, and the Internet address of the web site from which you linked directly to our web site, if any. This information collected by using a cookie is sometimes called "clickstream". This is the only information collected unless you voluntarily provide information to us. 

We use clickstream information, which we may share with our affiliates, licensees, trusted vendors or responsible outside companies, only as anonymous aggregate data to determine the number of visitors to our web site, to understand how visitors navigate our web site, to determine common traffic patterns, including what site the visitor came from, to ensure the web site is working properly and to improve the design and content of our web site. This aggregate information does not include individual names or personal information, so it does not identify you or anyone else. For further information regarding cookies and how to disable them, refer to "Our Use of Cookies" below. 

Information you give us: 

  • Whenever you shop in our web or brick and mortar stores we may ask you to voluntarily provide certain personally identifiable information needed to better serve you and/or complete your transaction. This "Personal Information" may include: (i) Contact Data (such as your name, mailing address, telephone number, e-mail address and zip code); (ii) Financial Data (such as your account or credit card number and billing address, if you use a credit or debit card or pay by check); and (iii) Demographic Data (such as your age, marital status and occupation).
  • If you search our web site, make a purchase, communicate with any of our departments, such as Customer Service, or choose to use or participate in one of our various services, promotions, programs, surveys or sweepstakes, we may collect additional information. For example, if you sign up for our Wish List service, we may ask you for information 
      concerning your product selections.
  • From your transactions and other interactions with us, we obtain information concerning your personal preferences and the specific products or services you purchase or use.
  • We also may gather or receive information from other companies.


Personal Information shared with us as part of your purchase activity is safeguarded by way of proven, industry standard processes. We use SSL (Secure Socket Layer) to encrypt all transaction data, including your credit card number. Encryption is a way of scrambling data in a format that cannot be reassembled by unauthorized users. This data remains encrypted until it reaches our web server and we are ready to process your order, provided your browser supports SSL technology. 

While we strive to protect your Personal Information, no data transmission over the Internet, including e-mail, can be guaranteed to be 100% secure against interception. Once we receive your transmission, we use our best effort to ensure its security on our systems, however, this web site cannot ensure or warrant the security of any information you transmit to us or from our web site, and therefore you use our web site at your own risk. If your e-mail communication includes sensitive information such as your Social Security number or your account, credit or debit card number, we strongly encourage you to contact us by mail or telephone so that one of our customer service associates may gladly assist you. 


This web site uses permanent cookies. A "cookie" is a small text file stored by your web browser on your computer's hard disk for added functionality and for tracking web site usage and navigation. Cookies allow us to recognize who you are when you visit our web site by associating the cookie with other information you have voluntarily provided us, which information is stored on our secured database. At no time is your Personal Information stored within one of our cookies.

We may also use session cookies to collect non-personally identifiable information, such as your IP address and the date and time of your visit to our web site, in order to measure the effectiveness of our online presence and improve the design and content of our web site. Session cookies are temporary files that are erased when the web browser is closed.

Accepting cookies through your web browser is a personal choice. By modifying your browser preferences, you have the choice to accept all cookies, receive notice when a cookie is set, or to reject all cookies. You can still shop and make purchases from this web site even if you set your browser to reject cookies, however, we may not be able to provide you with as personalized a shopping experience.


We use the information we collect for various purposes, including:

  • To complete your purchase transactions
  • To provide the services you request
  • To send you promotional information and other offerings
  • To contact you about the status of your orders
  • To identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you
  • To provide information concerning products you have purchased
  • To determine the effectiveness of our Internet presence and improve the functionality of our web site
  • To improve our merchandise selections, customer service, and overall customer shopping experience


This web site may share names and addresses of our customers with affiliated businesses and responsible companies so they can let you know about products or services we think might be of interest to you; however, these parties do not have any independent right to share this information. 

Further, we may employ other companies or individuals to provide certain services to us such as analyzing customer lists and data, providing marketing assistance, consulting or other services. These third-parties will have access to only the information needed to perform their functions and cannot use that information for any other purpose. Also, when you make a purchase via credit card, we forward your credit card information, name, billing address, telephone number and the amount of your purchase to your credit card company to verify and authorize the transaction. To ship and track your online purchases, we make your name and mailing address available to such companies as UPS, Federal Express and the U.S. Postal Service. This web site will NOT share your information with other people or non-affiliated companies, except in the limited circumstances described elsewhere in this Privacy Statement or with your consent. 


Though this web site makes every effort to preserve the privacy of Personal Information, on rare occasions, we may disclose specific information with law enforcement or government officials upon request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes. 


We do not knowingly collect Personal Information from children under the age of 13. Unless a parent or guardian consents in advance, this web site will not knowingly use information that a child provides to this web site for any direct marketing, advertising, selling or promotional purposes. Persons under the age of 17 should obtain their parents' permission prior to submitting any Personal Information to this web site. 


Your California Privacy Rights 
In addition to other rights described in this Privacy Statement, a California resident with whom this web site has an established business relationship and about whom this web site has disclosed the resident's Personal Information to third-parties for the third-parties' direct marketing purposes during the preceding calendar year, shall have the right, subject to certain exceptions and our offering you the choice not to have your information shared as described above, to receive the following information within thirty (30) days of receipt of the request:

  • The categories of Personal Information disclosed to such third-parties during the immediately preceding calendar year;
  • The names and addresses of such third-parties with whom such Personal Information was shared during the preceding calendar year; and
  • If not apparent from the name, the nature of the business of such third-parties.

All requests for such information must be in writing and sent to: Action Products, Inc., 945 Sweeney Drive, Hagerstown, MD 21740


We offer choices regarding the type and occurrence of information you receive from us. If you prefer not to receive promotional material or other communications from this web site, or if you prefer to receive them less frequently, please:

  • write to us at this address: Action Products, Inc., 945 Sweeney Drive, Hagerstown, MD 21740
  • call us toll-free at 1-800-228-7763
  • e-mail us at

You may also click the unsubscribe link on any e-mail communication you receive from us and follow instructions on screen.


If you prefer that we NOT share your Personal Information with any of the trusted vendors and companies outside of this web site that we have authorized to send you promotional information about their products or services, you may "opt-out" by simply telling us when you give us your Personal Information, or please:

  • write to us at this address: Action Products, Inc., 945 Sweeney Drive, Hagerstown, MD 21740
  • call us toll-free at 1-800-228-7763
  • e-mail us at

Please be sure to provide us with your exact name, mailing address and the nature of your request so that we can correctly identify you and properly fulfill your request. We will make every effort to implement any choice you make as soon as possible.

You can still visit our web site and choose not to provide us with Personal Information however, you would not be able to access and use those portions of the web site that require your Personal Information, such as that necessary to make a purchase.


You are responsible for maintaining the accuracy and completeness of your Personal Information, as well as the confidentiality of your account and password and for restricting access to your computer. You can edit your Personal Information at any time by using your web site password to access your account. 


Our web site may contain links to other web sites that we think you will enjoy, but which are not under our control. Please take note that this web site is not responsible for the privacy policies or practices of such other web sites. We encourage our visitors to be aware when they leave our web site and to read the privacy statements of each and every web site they visit. This Privacy Statement applies solely to information collected by this web site. 


We may, from time to time, make changes to our Privacy Statement and post those changes here. We recommend that visitors of this web site periodically visit this Privacy Statement to learn of new privacy practices or changes to our policy. 


If you would like further information, or have any questions about our Privacy Statement, please:

  • write to us at this address: Action Products, Inc., 945 Sweeney Drive, Hagerstown, MD 21740
  • call us toll-free at 1-800-228-7763
  • e-mail us at


Security Statement

Last updated: 10/20/09

Action Products, Inc.
945 Sweeney Drive
Hagerstown, MD 21740

This web site recognizes your concerns regarding your online transactions and has taken the following steps to make your shopping experience, safe and secure. 

Securing Your Personal Information and Financial Data
All of your important information, shared with us as part of your purchase activity, is protected by way of proven, industry standard processes. We use SSL (Secure Socket Layer), the industry standard security protocol, to encrypt all information you share with us. Encryption is a way of scrambling data in a format that can't be reassembled. This data remains encrypted until it reaches our web server and we're ready to process your order, provided your browser supports SSL technology. Our efforts to protect your security while on our site are validated by our secure site status from named security company.

When you are about to enter 'secure mode', you will be presented with a 'Security Alert' (a dialog box, with text and graphics determined by the brand and version of your browser - also, see note). Clicking on 'OK' means you are entering the most secure portion of our web site. Upon 'Signing In' as a 'Returning Customer' or creating an account as a 'New Customer', you will enter the 'Shipping & Payment' information necessary to the completion of your order. It makes sense that this is where you want protection of your personal, and credit card information. Note: The dialog box will appear unless you have turned off this feature in your browser. We recommend you leave these settings enabled.

Feeling Safe About Your Shopping Experience 
How do you know when all of this is working for you? For popular browsers, you will notice a change from a standard, non-secure symbol to a secure one. These, typically, involve key or padlock symbols. A broken key, or open padlock, represents a non-secure mode, whereas a solid key, or closed padlock, represents the secure mode. 

Additionally, you will notice a change to the left of the URL from 'http' to 'https' (where the added 's' means 'secure') as the SSL protocol is evoked. It is important to note that until you complete your order, you may enter and leave the secure mode, such as when leaving a secure area to add more items to your 'Shopping Cart'. You will be alerted each time you 'enter' and 'leave' (unless, as stated previously, you have turned off this feature in your browser), as an indication of where and when security is in place. However, each instance is 'OK' as it requires that you acknowledge the change in mode. 

Credit Card Safeguard 
In the unlikely event of a security breach, you could experience the fraudulent use of your credit card. Once this fraudulent charge appears on your billing statement, you must notify your credit card company immediately, and following the guidelines outlined in your credit card agreement. 

If you are not comfortable shopping online, or simply prefer to make your purchases via telephone, please give our customer relations department a call at 1-800-228-7763.