Customer Service

 

Customer Service

Action Products, Inc.
954 Sweeney Drive
Hagerstown, MD 21740

Phone:
800.228.7763
301.797.1414

Fax:
877.733.2073
301.733.2073

Customer Support
Mon-Fri 8:30am - 5:00pm EST
800.228.7763
301.797.1414
service@actionproducts.com

Nurse Advice Line
800.290.0657

Customer Service


Shipping
Our standard domestic shipping is done by UPS Ground.
If you need special shipping arrangements, please contact Customer Service.

Handling
All orders will incur a $5.00 USD handling fee.

Warranty
Action Products warrants its standard line of operating room pads and positioners  for two years for defects in materials and workmanship at the time of purchase with the exception of products that are obsolete, misused, abused, altered, damaged, specialty or custom manufactured.

Disposable items, Adaptive pads (flat, cube and pebble pads), Commode pads, Wheelchair Cushion Covers and Ancillary items are warranted to be free of defective materials and workmanship at the time of initial purchase only. 

Wheelchair Cushions and HME Mattress Overlays, not utilizing cube or pebbled pad technology, are warranted for 5 years.

Wheelchair Cushions, utilizing cube or pebbled pad technology, are warranted for 2 years. 

Returns 

  • No returns after 30 days
  • Product damaged by misuse or abuse will not be accepted for return
  • A 20% restocking fee is charged on all returned products
  • Custom manufactured product may not be returned

Returns Procedure:

  • Call the customer service department 1-800-228-7763 to receive a Return Merchandise Authorization number
  • Carefully pack the product(s) using original packaging materials (if possible). Enclose the original packing list or a letter with details, contact information i.e., name, address & daytime phone number, online order number, email address
  • Return product(s) to the address below
  • All product(s) must be returned shipping charges prepaid, C.O.D. returns cannot be accepted and will be refused

Send Returns To:
Action Products Inc.
RMA#
954 Sweeney Drive
Hagerstown, MD 21740

Refunds:
If your purchase was made using a credit card, that card will be issued a refund that will appear on your credit card billing statement.